Shipping policy
SwiftsSelect.com
At SwiftsSelect.com, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines all the important information regarding our shipping process, delivery timelines, charges, and related guidelines to ensure a smooth shopping experience for our customers.
1. Order Processing Time
All orders placed on SwiftsSelect.com are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is successfully placed, you will receive an order confirmation via email or SMS.
Orders are processed only after successful verification of payment or confirmation of Cash on Delivery (COD) orders. During high-demand periods, festive seasons, or promotional sales, processing time may take slightly longer than usual.
2. Shipping Time & Delivery Duration
We aim to deliver your products as quickly as possible. The estimated delivery timeline is as follows:
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Metro Cities: 4–7 business days
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Tier 2 & Tier 3 Cities: 5–9 business days
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Remote/Rural Areas: 6–12 business days
Delivery timelines may vary depending on your location, availability of products, courier partner operations, and unforeseen circumstances.
Please note that delivery times are estimates and not guaranteed.
3. Shipping Charges
We offer competitive and transparent shipping charges:
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Free Shipping: Available on selected products or orders above a certain value (as displayed on the website)
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Standard Shipping Charges: Applicable on low-value orders or specific items
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Cash on Delivery (COD) Charges: A small additional fee may apply for COD orders
Shipping charges (if applicable) will be clearly displayed at checkout before you make the payment.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID and courier details via email or SMS. You can use this tracking information to monitor your shipment in real time.
If you do not receive tracking details within 3–4 days of placing your order, please contact our support team.
5. Delivery Partners
We work with reliable and trusted courier partners to ensure safe and timely delivery of your orders across India. Our logistics partners are selected based on their service quality and delivery efficiency.
6. Cash on Delivery (COD)
SwiftsSelect.com offers Cash on Delivery (COD) for customer convenience. However, please note:
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COD is available only for selected locations
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A nominal COD handling fee may apply
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Customers are requested to provide accurate contact details for smooth delivery
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Repeated refusal of COD orders may lead to restriction of COD service for that customer
7. Delivery Attempts
Our courier partners will make 2–3 delivery attempts to deliver your package. If the delivery is unsuccessful due to:
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Incorrect address
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Customer unavailability
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Non-response to courier calls
The package may be returned to us.
In such cases, you may need to pay additional shipping charges for re-delivery.
8. Address Accuracy
Customers are requested to provide complete and accurate shipping details, including:
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Full Name
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Correct Address
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Landmark (if any)
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Valid Mobile Number
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PIN Code
SwiftsSelect.com will not be responsible for delays or failed deliveries due to incorrect or incomplete address details.
9. Shipping Locations
Currently, SwiftsSelect.com ships across most locations in India. However, delivery services may be limited in certain remote or restricted areas.
If your location is not serviceable, you will be informed during checkout or after placing the order.
10. Delays & Unexpected Situations
While we strive to deliver on time, delays may occur due to:
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Weather conditions
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Natural disasters
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Government restrictions
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Logistics issues
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High order volumes
In such situations, we appreciate your patience and understanding. Our team will keep you informed in case of significant delays.
11. Damaged or Open Packages
If you receive a package that appears to be:
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Damaged
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Tampered
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Opened
Please follow these steps:
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Do not accept the package (if visibly damaged)
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If already accepted, record a video while opening the package
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Contact our support team within 24 hours of delivery
Failure to report such issues within the specified time may result in rejection of claims.
12. Missing Items
If any item is missing from your order:
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Report the issue within 24–48 hours of delivery
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Provide order details and unboxing video (if possible)
We will investigate and resolve the issue promptly.
13. International Shipping
Currently, SwiftsSelect.com does not offer international shipping. We only deliver within India.
14. Order Cancellation Before Shipping
Customers can cancel their order before it is shipped by contacting our support team. Once the order is shipped, cancellation is not possible.
Refunds (if applicable) will be processed as per our refund policy.
15. Contact Information
For any shipping-related queries, you can reach us at:
SwiftsSelect.com
Vill-Garal, P.O- Pratapnagar
P.S- Sonarpur, Dist- South 24 Parganas
West Bengal, India
PIN - 743330
📞 Phone: 9800406479
📧 Email: SwiftsSelect@gmail.com
Our customer support team is available to assist you with your concerns and ensure a smooth shopping experience.
16. Customer Responsibility
By placing an order on SwiftsSelect.com, you agree to:
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Provide accurate shipping information
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Be available to receive the order
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Pay applicable shipping/COD charges
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Follow return and delivery guidelines
Failure to comply may result in delivery issues or cancellation of orders.
17. Policy Updates
SwiftsSelect.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
We encourage customers to review this policy periodically for updates.
18. Final Note
At SwiftsSelect.com, your satisfaction is our priority. We continuously work to improve our delivery services and ensure that your shopping experience is smooth, reliable, and enjoyable.
Thank you for choosing SwiftsSelect.com for your home and garden needs.