Refund policy
SwiftsSelect.com
At SwiftsSelect.com, we strive to provide high-quality Home & Garden products and ensure a satisfying shopping experience for all our customers. However, if you are not completely satisfied with your purchase, we are here to help with an easy and transparent return and refund process.
This Return & Refund Policy outlines the conditions, procedures, and guidelines for returns, replacements, and refunds.
1. Eligibility for Returns
You may request a return or replacement under the following conditions:
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The product is damaged, defective, or broken upon delivery
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You have received the wrong product
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The product is missing parts or accessories
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The product is significantly different from what was described on the website
To be eligible for a return:
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The item must be unused and in its original condition
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The product must be returned with original packaging, tags, manuals, and accessories
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You must provide proof of purchase (order ID, invoice, or email confirmation)
2. Return Timeframe
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You must request a return within 7 days of receiving the product
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Any return requests made after 7 days may not be accepted
We recommend checking your product immediately after delivery to ensure it meets your expectations.
3. Non-Returnable Items
Certain items are not eligible for return or refund, including:
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Used or damaged products due to customer handling
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Products without original packaging or missing parts
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Items purchased during clearance sale, flash sale, or special discount offers
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Perishable or hygiene-sensitive items (if applicable)
SwiftsSelect.com reserves the right to reject any return request that does not meet the above conditions.
4. Return Process
To initiate a return, follow these steps:
Step 1: Contact Us
Reach out to our support team with the following details:
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Order ID
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Product name
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Reason for return
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Photos or videos (mandatory for damaged or defective items)
Email: SwiftsSelect@gmail.com
Phone: 9800406479
Step 2: Approval
Once we receive your request, our team will review it within 24–48 hours. If your return is approved, we will provide instructions for returning the product.
Step 3: Pickup or Self-Shipping
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In some cases, we may arrange a pickup service from your address
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If pickup is not available, you may need to self-ship the product to our return address
Return Address:
Vill-Garal
P.O- Pratapnagar
P.S- Sonarpur
Dist- South 24 Parganas
West Bengal
PIN-743330
Step 4: Product Inspection
Once we receive the returned item, it will be inspected. If it meets our return criteria, your refund or replacement will be processed.
5. Refund Policy
Refund Eligibility
Refunds will be processed only after:
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Successful inspection of the returned product
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Confirmation that the product meets return conditions
Refund Method
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Refunds will be issued to the original payment method
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In case of Cash on Delivery (COD) orders, refunds will be processed via:
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Bank transfer
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UPI
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You may be asked to provide bank details for COD refunds.
Refund Timeline
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Refunds are processed within 5–7 business days after approval
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It may take an additional 3–5 business days for the amount to reflect in your account, depending on your bank
6. Replacement Policy
If you prefer a replacement instead of a refund:
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Replacement requests must be made within 7 days of delivery
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Replacement is subject to product availability
If the product is unavailable, a full refund will be issued instead.
7. Cancellation Policy
Order Cancellation by Customer
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Orders can be canceled before dispatch
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Once the product has been shipped, cancellation is not possible
Order Cancellation by SwiftsSelect.com
We reserve the right to cancel orders due to:
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Product unavailability
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Incorrect pricing or listing errors
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Suspicious or fraudulent transactions
In such cases, a full refund will be issued.
8. Shipping Charges
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Return shipping charges may apply for non-defective products
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If the return is due to:
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Damaged item
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Wrong product
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Defective product
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👉 SwiftsSelect.com will bear the shipping cost
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If the return is due to personal reasons (e.g., no longer needed), the customer may need to pay the return shipping cost
9. Damaged or Defective Products
If you receive a damaged or defective product:
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Contact us within 48 hours of delivery
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Provide clear photos or videos as proof
Without proper proof, we may not be able to process your request.
10. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider
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Wait for a few days as processing times may vary
If the issue persists, contact us at:
📧 SwiftsSelect@gmail.com
📞 9800406479
11. Exchange Policy
We only replace items if they are:
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Defective
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Damaged
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Incorrect
We do not offer exchanges for size, color, or personal preference unless specified.
12. Customer Responsibilities
Customers are responsible for:
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Providing accurate delivery information
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Checking products upon delivery
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Following return instructions properly
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Ensuring safe packaging for returned items
Failure to comply may result in rejection of the return.
13. Contact Information
For any return, refund, or support queries, please contact us:
SwiftsSelect.com
📍 Vill-Garal, P.O- Pratapnagar
P.S- Sonarpur, Dist- South 24 Parganas
West Bengal – 743330
📧 Email: SwiftsSelect@gmail.com
📞 Phone: 9800406479
14. Policy Updates
SwiftsSelect.com reserves the right to modify this Return & Refund Policy at any time without prior notice. Customers are advised to review this page periodically for updates.
15. Final Note
We value your trust and aim to provide the best shopping experience possible. Our Return & Refund Policy is designed to be fair and transparent while protecting both our customers and our business.
If you have any questions or concerns, feel free to reach out to our support team. We are always here to help you.